FAQ

Frequently Asked Questions

FLL Parking FAQ

Hours and Location Inquiries

Q: Where is Discount FLL Airport Parking located?
A: Discount FLL Airport Parking is conveniently located at 2600 Miami Road in Fort Lauderdale near Fort Lauderdale International Airport.
Q: What are the hours of operation?
A: Discount FLL Airport Parking is a 24-hour operation. We are always open.


General Questions

Q: Do you have a Customer Service Center to help answer my questions?
A: Yes, we do! The Discount FLL Customer Service Center can be reached at (954) 457-1000 or by filling out our Contact Form.
Q: What should I bring to the facility on the day of my departure?
A: Printed reservation, coupons or smart phone with access to documents.

Q: Does Discount FLL Airport Parking accept oversized vehicles?
A: Yes we do. The daily rate is $10.95/day for the airport and $12.95/day for cruise parking.
Q: What should I expect when I arrive at the facility?
A: When you pull into the facility, you will be greeted by a valet attendant. They will check you in with your reservation or open a new parking ticket for your stay with us. In addition, they’ll assist with your luggage and get you loaded on our free FLL shuttle bus to the airport. The attendant will park and lock your vehicle on our lot.
Q: What should I expect when I return?
A: All parkers should call, text, or use the Discount FLL app on their smart phone to alert us of their arrival. Then proceed to the Ground Transportation area on the baggage claim level for pick up. Our shuttle bus driver will assist with your luggage and transport you back to our lot where your vehicle will be waiting and cooled down if the weather is very warm.
Q: How much earlier should I arrive at the Discount FLL Airport Parking prior to my flight?
A: We recommend you arrive at our facility about 20 minutes before you would like to arrive at the FLL airport.
Q: Is there a difference in pricing for over-sized vehicles?
A: Yes, full-sized trucks and SUV’s may be charged a higher rate. Some examples of the vehicles that qualify are F-150’s, Suburban, Expedition, Titan, and Tahoe.


Rates and Reservation Inquiries

Q: Are reservations required to park at the facility?
A: Reservations are not required. It is recommended to reserve a space online throughout the peak summer season and high travel holidays, including Thanksgiving and Christmas. Discount FLL reserves the right to become reservation-only at any time and for any reason.

Q: Is the price different if you do not make a reservation ahead of time and just pull into the lot?
A: Yes; both the website discount rate and drive-up rate are listed on the homepage price buttons. Rates are subject to change.
Q: Are there any other charges outside of your low daily rate?
A: Discount FLL’s low rates do not include applicable airport access fees.
Q: What are my Discount FLL Airport Parking payment options?
A: Payments can be made with all major credit card/debit cards. Please note we do not accept cash.
Q: What if I don’t have a printer? Do I still have to print my Discount FLL parking reservation before arriving at the lot?
A: No, you can show us the reservation on your phone as well!
Q: What is your policy for canceling reservations?
A: Notice of cancellation must be received at least 24 hours prior to the start of the reservation in order to receive a full refund for pre-paid reservations.
Q: What is your policy for modifying reservations?
A: Reservations can be modified anytime up to 24 hours prior to the start of the reservation. Reservations can be modified online or over the phone (954) 457-1000.
Q: I’m making a reservation, but not certain of return date – please advise.
A: A reservation at Discount FLL Airport Parking assures the guest of entrance to the parking facility. You may return on whatever day you choose – many of our parkers, particularly business travelers, do not know what day they will return. We only ask for return dates to help our operational team formulate very rough estimates number of entrances and exits to a particular type of parking during a time period. We take into consideration in our formulation of these estimates that many guests will not exit on the day the originally planned.
Q: What happens if I come back sooner than I had originally stated on my reservation?
A: If you come back sooner, let us know and we will refund you accordingly.
Q: Previously, after taking long trips, we have needed our vehicle jump started in order to get car started again. Do you have jumper cables?
A: Yes, we have jumper cables, and we’d be happy to provide a jump start when you return.


Shuttle Information

Q: How do I get from Discount FLL Airport Parking to Fort Lauderdale International Airport?
A: That’s easy. Discount FLL offers a convenient shuttle bus service that leaves approximately every 10 minutes from the facility.
Q: How far is Discount FLL Airport Parking from the Airport?
A: The facility is approximately 3 miles from Fort Lauderdale International Airport and is a quick 7-minute shuttle ride to and from the airport.

Q: Are you able to accommodate disabled guests?
A: Yes! At Discount FLL we accommodate our disabled or handicap parkers by bringing them directly to the airport in the comfort of their own vehicle and we will valet the car back to the airport. We will also pick them up at the airport in their vehicle.
Q: Do your shuttles have car seats available for infants?
A: We don’t have car seats available, but you are able to use your own in our van.


Rewards Program

Q: How do I earn loyalty points?
A: You earn one point for every day you park with Discount FLL Airport Parking. For a limited time, enroll in Discount FLL Rewards, our frequent parker rewards program and get a FREE DAY of parking right away!
Q: How do I redeem my points?
A: To redeem ‘free day’ points, upon entering the facility, members should pull a ticket at the gate rather than using their OhWards Loyalty Card. At the end of your stay, present your ticket along with your Discount FLL Loyalty card to receive your complimentary day(s).
Q: How many points does it take for a free day?
A: 7 points are required per free day.
Q: I’m an Discount FLL Loyalty Program member, but I didn’t receive a receipt at the facility when I paid. What gives?
A: Discount FLL Airport Parking is committed to sustainability in parking. As such, we’ve designed our loyalty Program to be paperless in nature. You will receive an electronic receipt within 48 hours of checking out of Discount FLL Airport Parking.
Q: How do I use an Discount FLL Airport Parking coupon?
A: Parkers should bring your printed coupon or saved image with bar code on your smart phone to our counter upon return from your trip.


Security

Q: Is Discount FLL Airport Parking responsible if valuables go missing from my car while it’s parked at your facility?
A: We provide security that you would expect from a high-level FLL airport parking solution: video cameras, fencing, lighting, security, etc., but we cannot be responsible for belongings left in your car. As with all parking situations, if you want to guarantee the security of your items, please do not leave them in your car.
Q: What if find damage on my vehicle that occurred while it was parked at your facility? Whose insurance will cover the damage?
A: If you find damage on your vehicle that you feel occurred while parked at our facility, report it to an employee prior to leaving the property. You will be provided with a customer claim form to complete, a detailed investigation will be performed, and you will be contacted by our corporate insurance claims department.